Travel abroad using your Bell mobile phone or smartphone. Bell has agreements with trusted partners in over 180 countries for voice and 100 countries for data, letting you use most of the mobile services you enjoy in Canada while you're overseas, without having to worry about changing phones or phone numbers.

Coverage and Rates

Most Bell phones and smartphones are compatible with CDMA networks abroad. Choose the BlackBerry® 8830™ World Edition or the Motorola A840 and you'll also be able to roam on many GSM networks abroad, ensuring you're covered in more places. The countries in which your device has coverage will appear in the drop down menu.

View full list of countries and rates

Coverage in Japan

Enjoy wireless voice roaming in Japan with your Bell phone number. Because of technology differences in that country, you will need to insert your BlackBerry® 8830™ or Motorola A840 SIM card into a local UMTS phone or smartphone. Find out how to rent a UMTS device in Japan.

*When powered on in another country, the BlackBerry 8830® World Edition is equipped to find a data network and automatically connect to that network. In the event that this does not occur and data is available in that country, you will need to manually switch the device to another network. Please confirm data availability and network partner for the country or countries you are visiting in the chart above.

Using your services abroad

Making a call

Before you travel abroad with your CDMA phone, please add the free feature (OVS) to your account. This can be done by logging into your account online and selecting this feature, by calling Client Care at 1 800 667-0123, or by visiting a Bell store.¹

To make a local call or to call within a country, follow the dialling pattern of that country.

When making an international while roaming on a GSM network, the international dialling code is not required. Simply begin your number with the "+" symbol. To get the "+" symbol on your mobile phone, hold the "0" key for a few seconds until "+" appears on the display.

While roaming on a CDMA network, please see the chart below for the international dialling code needed to place a call to North America from different regions.

Region where you are when placing the call	Code to call North America
US, Bermuda, Guam and Caribbean	011
Hong Kong, South Korea, Thailand	001
Taiwan	005
Other countries	00

Voicemail retrieval

To retrieve voicemail messages while abroad, call your own phone number as if you were placing a call to Canada. Once you hear your greeting, press #, then enter your voicemail password. Regular international long distance charges apply.

Sending and receiving text messages

While abroad, send a text message the same way you would at home.

For example, to send a text message from abroad to a Calgary phone number, dial 403 XXX XXXX. To send a text message from France to a German mobile number, dial 011 49 XX XXX XXXX.

Using email and Internet on your BlackBerry 8830® World Edition

When powered on in another country, the BlackBerry 8830® World Edition is equipped to find a data network and automatically connect to that network. In the event that this does not occur and data is available in that country, you will need to manually switch the device to another network. Please confirm data availability and network partner for the country or countries you are visiting in the chart above.

To manually switch your smartphone to another network, please follow these steps:

The BlackBerry 8830® World Edition default "Network Mode" is set to "Global", which means it will automatically select an available CDMA or GSM network.

In case your smartphone is not in "Global" mode, here is how to select it:

• Select Applications
• Go to Manage Connections
• Select Mobile Network Options
• Select Network Mode
• Select Global

In the event your smartphone is already set to "Global" mode and doesn't automatically select a network that supports email and Internet, you will need to do two things:

1) Select GSM mode:

• Select Applications
• Go to Manage Connections
• Select Mobile Network Options
• Select Network Mode
• Select GSM

2) Select a GSM network that supports email and Internet:

• Select Network Selection Mode
• Select Manual
• Select Mobile Network
• Select Network Name

¹This feature can be added at any time if your account is paid by preauthorized credit card or debit payments. Otherwise, you will need to have an account with Bell Mobility for at least six months, in good standing.

Contacting Bell while abroad

When travelling abroad, you can call Bell Client Care 24 hours a day, 7 days a week at +1 514 420-7748. When roaming on a CDMA network, replace "+" with the international dialling code. International long distance charges apply.

You can also reach us free of charge from a landline in 21 countries using our international toll free number +800-328-2123-3, where + is the international access code.

See a list of available countries and dialling instructions.

 

IMPORTANT - Report your lost or stolen phone or SIM card immediately to Bell Client Care and avoid being held responsible for fraudulent charges.

Alternatively, please email us a question and we will send you a response within 48 hours.

Important Information

To roam in the Dominican Republic, Mexico, Jamaica, or Venezuela, you must request pre-authorization.

Contact us at 1 800 667-0123 48 hours prior to traveling.

Not all CDMA- capable phones and smartphones will work on analog networks or have access to all CDMA networks for voice or data use. Should you plan to travel with your phone or smartphone to a CDMA country for the first time, please verify that your phone or smartphone is compatible by calling Bell Client Care before you leave Canada.

Customers must subscribe to certain Bell Mobility postpaid price plans to be eligible for this service. The customer's price plan and usage features/promotions will not apply while roaming internationally: all calls are charged according to pricing above. Offers, service, features, specifications and pricing subject to change and/or termination without notice. Service, features and functionality available to subscribers with compatible devices, within Bell Mobility and its international roaming partners' coverage areas where technology exists. Service can be activated only on certain eligible exchanges within Bell Mobility coverage area in Canada. Based on country location and coverage, certain services and features may not be available.

Roaming services for some listed countries may be unavailable due to fraud or other circumstances. Coverage subject to change without notice.