Customer Care

PLEASE BACK UP ALL DATA PRIOR TO SENDING THE DEVICE IN AS YOUR PHONE MAY REQUIRE TO BE FORMATTED.

BlackBerry repair program update:

 

Flat-rate repair fees:

- $42 fee apply to No-Fault-Found, Beyond-Economical-Repair and/or Return-Un-Repaired Unit

-  Tier 1: Full repair of issues with charging ports, speaker, microphone, buttons, keypad and audio issues

-  Tier 2: Full repair of issues with the display, power and reception issues

 

Device-specific repair fees:

-  LCD: Cost of device-specific replacement LCD

-  Camera: Cost of device-specific replacement camera

-  Cosmetic: Full cosmetic refurbishment (external plastics only, does not include LCD replacement)

 

RIM Model	9630	9530	8830	8330	8230	8130	8703e	8530/9000/9700
No-Fault-Found, Beyond-Economical-Repair and/or Return-Un-Repaired
Minimum Diagnostic Fee	$35.00 (shipping total = $42.00)
Out of Warranty (OOW) Repair (includes flat-rate quotation fee)
Tier 1 (incl. Labour & Parts)	$75.00 shipping total = $82.00)
Tier 2 (incl. Labour & Parts)	$125.00 (shipping total = $132.00)
LCD*(incl. Labour & Parts)	$110.00 ($117.00)	$180.00 ($187.00)	$102.00 ($109.00)	$103.00 ($110.00)	$173.00 ($180.00)	$97.00 ($104.00)	$113.00 ($120.00)	TBA
Camera (incl. Labour & Parts)	$105.00 ($112.00)	$108.00 ($115.00)	N/A	$95.00 ($102.00)	$173.00 ($180.00)	$95.00 ($102.00)	N/A	TBA
Full Cosmetic Refurb (incl. Labour & Parts)	$137.00 ($144.00)	$162.00 ($169.00)	$112.00 ($119.00)	$120.00 ($127.00)	$220.00 ($227.00)	$140.00 ($147.00)	$108.00 ($115.00)	TBA

1.      Flip assembly for 8230 contains both LCD and camera and must be replaced as complete assembly.

2.  *For most devices the LCD does not require refurbishment because it is protected by a lens cover. Scratched

displays  where the LCD and lens cover are one piece (ie. 9530) will not be changed unless the LCD replacement is

also selected.